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FAQs

General Questions

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Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Etiam porta sem malesuada magna mollis euismod?
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Ordering Questions

How do I place an order?
  •  Please register for an account and submit (1) piece of government-issued identification.
    • (All accounts will be manually approved by a member of our team within 30 mins of registering during the working hours of 8:00 AM PST – 11 PM PST .)
  • Upon approval of your account you will receive a confirmation email providing the details of your registration.
  • Log In.  Browse our selection.  Fill your cart.
  • Before you proceed to complete your order, please confirm all details and all required fields have been filled out correctly.
  • Upon completion of order you will receive an email. This will show you how to send an Interact E-transfer. Your order will be shipped once the E-transfer has been confirmed by our team.
  • Once the Interact E-transfer has completed processing, shipping will take place within (1) business day. When the order is shipped, you’ll receive an Xpresspost tracking number from our team via email.
  • We only ship out packages with “signature required” upon request. Please request a “signature required” if there is a possibility of theft.
How can I contact the support team?
Please send an email regarding any questions or inquiries to our customer service reps @ info@cannaease.life.
What is your return policy?
We do not accept returns or exchanges. All sales are final.
When will I receive my tracking number for my order?
As soon as your order has been shipped you will receive an email detailing your order and tracking number.

Shipping Questions

The tracking information from Canada Post says “Packaged Delivered” but I haven’t received my package yet.
  •  There are two possible scenarios here:

    • The postal worker delivered the package to a wrong mailbox
    • The postal worker scanned the package as “successfully delivered,” but it’s actually delivered the next business day.

    Canada Post says:

    An investigation can be done by contacting the addressee to confirm that the delivery took place or to better understand how they receive their mail. The front desk can be checked, mail room, or security room at the address to see if the package was accepted by someone else on the behalf of the addressee.

    Areas that can be checked:

    • Community mail box
    • Around the location to see if the package was left in another location. The mail box should also be checked.

    In some instances, a delivery scan is entered into our system before the item is delivered. If you believe that the addressee has received the package before we contact you, reply to this email and indicate that the item has been received.

I haven’t received my package yet. What do I do?
If you still haven’t received your package two days after the expected delivery date, please contact us via email. We will initiate a trace with Canada Post. This process can take up to 5 days and they will ship the package to you if they are able to recover the package.
What are the shipping costs?
  • Shipping costs $19.99 flat rate to anywhere in Canada via XpressPost.
  • If you order $150.00 or more worth of products we will provide free shipping automatically!

We do not accept returns or exchanges. All sales are final.

Shipping to Nunavut, Northern Ontario, and Northern Quebec?

Unfortunately, there is a much higher % of postal thefts when shipping to Northern Quebec, Northern Ontario and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.

Payment Questions

What payment methods do you accept?
We currently only accept Interac E-Transfers. The vast majority of banks offer this service and it is extremely secure and reliable. Your order will be on-hold and you will be provided instructions to send us an E-Transfer. Once we have received payment we will process and ship your order.
Do you charge tax?
Yes. We charge 5% GST on orders. This is included in the checkout price.
What happens after my E-transfer is sent?
We process E-Transfers very quickly during the day in order to ensure orders placed and paid for before 2pm cut off time are shipped out same day.
During the evening it can take several hours or up until the next morning for your transfer to be accepted. Please do not be alarmed or cancel the transfer as we will accept it and ship your order the next business day if you missed the 2pm cutoff.
How do I send an Interact E-transfer?
Log in to your online banking or credit union to send an Interact E-transfer to us. It only takes a few minutes to do this and is completely safe.
What happens to my order if I don’t send a payment?
We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.

Why join Us?

 

Authentication

Signing up is Quick and Easy. You can register during checkout, and your order and account & order will be approved within 1 business day.

Collection

An extensive collection of the finest Indica and Sativa strains, concentrates and edibles Canada has to offer, with top-notch quality and affordability.

Delivery

Your Package is sent with care, guaranteed shipping and quick turnarounds of 1-5 day Xpresspost Delivery.

Trust

Cannabismo thrives on great customer service and premium quality products, with swift and safe delivery you can trust.

Become a Member Today!

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